Support and Service
We are here to support you, every step of the way. Our customer service team is dedicated to provide you swift, friendly, expert advice anytime of the day.
Customer Service
Focus Global Inc.’s Customer Service Team, which is composed of well-trained Customer Service Representatives and Technicians, is clearly the best in its class. They are committed to ensuring first class service that you will not find anywhere else. Our team has been providing exceptional on-site and after-sales service to our clients’ homes for more than 20 years, and it remains our mission to continuously serve you at our best. We have received numerous commendations from our clients, precisely because of the following qualities that our Customer Service Representatives and Technicians uphold and possess:
Smart, Sharp, and Informed
Our Customer Service Team undergo numerous and rigorous trainings commissioned by Sub-Zero and Wolf Headquarters and Focus Global Inc. Some of our Technicians are sent abroad to learn more practical and in-depth knowledge about Sub-Zero and Wolf appliances.
Quick to Respond
Our team responds with haste – every single time. They do not allow you to wait for long, because they are fully aware that each second of your time matters.
Available Anywhere You Are – Even on Viber and WhatsApp
The Customer Service Team adapts to the current times. They understand that you are present on Viber and WhatsApp, so they developed a hotline where you can easily message and send photos of your concerns. This allows a smoother and quicker turnaround time in attending to your needs.
Professional and Value-Oriented
Our Customer Service Representatives and Technicians are professional and value-oriented. They arrive on time, they respect your household, and they are serious about getting their work done.
Focus Global Inc., exclusive distributor of Sub-Zero and Wolf in the Philippines, believes in cultivating a lifelong partnership amongst its valued clientele. The first class customer service and support we offer extends even to after-sales transactions. Should you need support, you may contact our Customer Service Team at +63917 1200 111 (call, text, Viber, WhatsApp), (+632) 8634 8587 , or you may send an email to fgi_service-cs@focusglobalinc.com.
